Scoping note
You send last period’s file layout and the SLA clause the pack must answer. We name geography in words a non-engineer can check.
Emley, Kirklees · HD8
Service-quality reporting for radio and fibre networks
We draw the monthly charts, exception lists and two-page narratives that a UK operator or MVNO actually tables in an SLA review. The work starts from your OSS extracts, probe files or drive logs — not from a console screenshot.
How a pack is assembled
From extract to review chair
Content Pathline sits at 92 Whitchurch Road, within sight of the Emley Moor transmitting station. Public mobile and fibre access are a different estate from that mast; we keep the two apart in the first paragraph of every pack so a visiting stakeholder does not spend the meeting on the wrong structure.
Dictionary freeze
Formulas, busy-hour windows, excluded release causes, and which cabinets or sectors sit outside the contract.
Charts and gaps
Time series, worst elements, and an appendix for missing PM files. We do not interpolate a contractual percentage across a silent day.
Walkthrough
A 45-minute call in the week of delivery so the reviewer can defend a dip without guessing.
Flagship commission
Monthly service-quality pack
A dated folder covering availability, retainability, latency and congestion for one brand or one contracted slice of the network. Up to twelve KPIs, a two-page narrative, and a method note so a colleague who missed the call can still stand behind the figures.
First packs from £2,400 once the dictionary is agreed. Repeat months from £1,650 when the layout is unchanged.
Related commissions
Other packs we prepare
Enterprise SLA evidence pack
A customer-facing annex that maps contracted clauses to the charts and exception lists an account team can actually table.
Read the brief
Drive-test charting and commentary
Route maps and MOS, RSRP and retainability plots from your existing drive files, written for a planning review rather than a vendor demo.
Read the brief
Incident-window reconstruction
A bounded reconstruction of quality during a named outage or congestion window, using the counters you already exported.
Read the brief
Quarterly board quality briefing
A twelve-slide set for a non-specialist board: three KPIs, two exceptions, and a written caveat on what the quarter did not measure.
Read the briefFrom the review table
What clients actually said
The first monthly pack named three cells we already knew were ugly, which I had rather hoped you would bury. The useful part was the appendix that listed the Tuesday PM gap so I did not have to invent an answer when finance asked why April moved.
Our customer wanted the SLA annex a week after a fibre cut on a Leeds ring. Content Pathline reconstructed the contracted hours from the extracts we already had. They would not extend the story into the hours with no files, which annoyed the customer’s IT lead and saved us a later argument.
Field notes
Recent writing on quality packs
What belongs in an Ofcom-facing quality annex
A regulator annex is not a marketing chart pack. Here is the short list we actually bind when a UK operator asks for a quality note that will sit beside a complaints narrative.
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Reconciling OSS counters with probe samples
Counters and probes disagree for honest reasons. A monthly pack that pretends they are the same number will collapse in the review.
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How we treat missing PM files in a monthly pack
Late or absent performance-management files are ordinary. Pretending the month is complete is not. This is the rule set we print in the appendix.
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