What belongs in an Ofcom-facing quality annex
A regulator annex is not a marketing chart pack. Here is the short list we actually bind when a UK operator asks for a quality note that will sit beside a complaints narrative.
Read the noteField notes
Notes from packs we have actually bound
These pieces stay with counters, probes, cell lists and review chairs. They are not essays about productivity.
Reconciling OSS counters with probe samples
Counters and probes disagree for honest reasons. A monthly pack that pretends they are the same number will collapse in the review.
Read the note
How we treat missing PM files in a monthly pack
Late or absent performance-management files are ordinary. Pretending the month is complete is not. This is the rule set we print in the appendix.
Read the note
Drop-call rate and retainability: which chart the board needs
Boards keep asking for drop rate. Contracts often pay on retainability. Mixing the two in one slide is how a quarterly briefing goes sideways.
Read the note
Preparing a rural Yorkshire cell group for an SLA review
A cluster that includes the hills around Emley will not look like a Leeds urban dump. Here is how we prepare the exception list before the account team sits down.
Read the note