Legal

Terms of engagement

These terms apply when you commission a quality pack, SLA annex, drive-test commentary, incident reconstruction or board briefing from Content Pathline of 92 Whitchurch Road, Emley, HD8 1RN, United Kingdom. By sending an enquiry or accepting a scoping note you offer to contract on these terms. If you do not accept them, do not send extracts.

Acceptance

A contract starts when we send a written scoping note that you accept by email, or when we confirm that we have begun the dictionary freeze after you asked us to proceed. Website copy, fee tables and field notes are descriptions, not a standing offer for unlimited work.

The work

We prepare written packs and charts from extracts you supply. We do not operate network equipment, hold OSS passwords, file regulator submissions, or act as your solicitor in an SLA dispute. You remain responsible for the lawfulness of sharing those extracts with us.

Your materials

You warrant that you have the right to send us performance-management files, probe samples, drive logs and SLA schedules (including redacted schedules). You must not send live credentials, payment card data, or files that identify individual subscribers beyond what a quality pack reasonably requires.

Intellectual property

You keep ownership of your extracts and of the SLA text. We keep ownership of our templates, dictionary worksheets and narrative style. On full payment, you receive a licence to use the delivered pack inside your organisation and with the named customer or review chair for the purpose stated in the scoping note. You may not resell the pack as a third-party product or present our charts as if they were drawn by another supplier.

Fees and invoices

Fees are those in the accepted scoping note. Unless the note says otherwise, fifty per cent is due before the dictionary freeze and the balance on delivery of the pack. Late extracts move the delivery week; they do not, by themselves, reduce the fee. This site does not take payment.

Confidentiality

We treat extracts and draft packs as confidential and store them only as long as needed to deliver the work and keep a short archive for queries, as described in the privacy notice. We may refer in general terms to having prepared quality packs for UK radio or fibre teams; we will not name your customer without written permission.

Liability

Packs state what the supplied files will and will not support. We are not liable for credits, regulator outcomes, or network changes made on the back of a pack. Our aggregate liability for a commission is limited to the fee paid for that commission, except for death or personal injury caused by negligence, fraud, or any liability that English law does not allow us to limit.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek interim relief in another forum if your extracts are at risk. For clients in Scotland or Northern Ireland the same governing law applies unless a scoping note says otherwise.

Contact

Questions about these terms: hello@content-pathline.click or 07880253515.